Payments
A 100% deposit secures your reservation. When payments are received, we will email you a receipt. When payments are received from a 3rd party, we will email the receipt to the booking party also.

Cancellation
Upon receipt of written notification of cancellation the following fees will apply:
30% will be charged for cancellations made more than 31 days before the tour departure date. Cancellations made 30-15 days or less prior to tour departure date will be charged a 50% fee. Cancelations made with less than 14 days of advanced notice will not be refunded. Snowcat Japan also reserves the right to cancel any program due to weather or route conditions. If a tour is canceled before commencing or at the operators discretion or due to weather or route conditions, then a full refund or full credit will be given. Snowcat Japan is not responsible for any additional customer expenses incurred (i.e., airline tickets, equipment purchase or rental, hotel reservations).

Change of Date
Date changes are subject to availability. Date changes made will be charged a flat fee per person or unit.

Medical and Emergency Evacuation Insurance
Due to the inherent risk involved in alpine pursuits, Snowcat Japan strongly recommends all participants to bring insurance that provides full medical and emergency evacuation coverage Snowcat Japan will NOT provide insurance for participants in any Snowcat Japan tour. If a participant does not have proper insurance documentation, he/she will be liable for her own medical and emergency evacuation expenses and in case of inability to participate will receive no refund, date change, nor any kind of compensation from Snowcat Japan.

Hazard Management and Participant Responsibilities
Managing risk is Snowcat Japan’s number one priority. Snowcat Japan’s guides manage significant hazards inherent to mountain pursuits (e.g. avalanche, inclement weather, participant accidents, rock fall, and high winds) but they cannot eliminate them. Please clearly understand that skiing / riding / outdoor activities are inherently hazardous and are undertaken with the full knowledge and consent from participants. Participants acknowledge inherent risks, and make their own choices about whether or not to engage in this activity.

Participants must be physically and mentally fit, properly attired and equipped, and should continue to assess him/her-self throughout the activity to ensure as safe operation. In terms of fitness, health and skills, participants should accurately describe themselves and their equipment to their guides, and at all times adhere to guide advice.

Operations fall under the Thunderbird Guides umbrella in conjunction with local guides.